General Discussion => Main Forum => Topic started by: cschwab on December 01, 2012, 02:11:48 PM

Title: Advocacy gone Right!
Post by: cschwab on December 01, 2012, 02:11:48 PM

November 16, 2012, by arlene

We met with the Clarkston, MI Davita clinic to discuss concerns raised by a patient. We were a little amused to be greeted by an armed guard.

The patient felt concerns with his treatment were not being listened to and that he was being retaliated against by voicing those concerns about care issues. In the beginning the meeting was tense, but the outcome was what the patient wanted. He had a chance to voice his dialysis care and how he felt retaliated for expressing any concerns.

The Davita Corporate Regional manager in attendance, I found was actively listening and took notes.  I found her easy to talk with, was open minded, and not feeling attacked. I think she also now is more aware of how patients feel about their dialysis experience at Davita clinics.

The Medical director was also present, open to suggestions, listened to the patient
Title: Re: Advocacy gone Right!
Post by: angieskidney on December 03, 2012, 04:52:05 PM
That is GREAT news!