Author Topic: Your ESRD NETWORK AT WORK.....  (Read 4823 times)

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Your ESRD NETWORK AT WORK.....
« on: October 02, 2009, 09:00:54 PM »
ESRD



Joined: 28 Apr 2003
Posts: 1

   
PostPosted: Mon Apr 28, 2003 4:13 am    Post subject: Your ESRD NETWORK AT WORK.....    
n 2002 there were 92 complaints filed with The Renal Network. <
> Including primary and secondary concerns, the categories of<
> complaints for 2002 were:<
> <
> Concern<
><
> Times Mentioned<
> Percent<
> <
> <
> <
> Treatment/Quality of Care<
><
> 58<
> 63<
> Staff related<
><
> 42<
> 46<
> Information <
> 16<
> 17<
> Discharges <
> 12<
> 13<
> Professional Ethics<
> 6<
> 7<
> Reimbursement <
> 4<
> 4<
> Other (facility changes)<
> 1<
> 1<
> Pre-ESRD Inquiry<
> 1<
> 1<
> Transient <
> 1<
> 1<
><
> <
> OVERVIEW OF GRIEVANCES FOR 2002<
> <
> There were 16 grievances filed in 2002. There were an additional 5<
> cases that were carried over from 2001 and resolved in 2002. There<
> are 5 cases that remained open at year?s end. <
> <
> Including primary and secondary concerns, the categories of<
> grievances for 2002 were:<
> <
> Concern<
><
> Times Mentioned<
><
> Percent<
><
> <
> <
> <
> Staff-Related<
> 11<
> 69<
> Treatment/Quality of Care<
> 8<
> 50<
> Discharges<
> 7<
> 43<
> Physical Environment <
> 5<
> 31<
> Professional Ethics<
> 3<
> 19<
> Transient <
> 1<
> 6<
><
> <
> OVERVIEW OF FACILITY CONCERNS FOR 2002<
> <
> The Renal Network logged 82 facility concerns. Including primary<
> and secondary concerns, the categories of facility concerns for<
> 2002 were:<
> <
> Concern<
> Times Mentioned<
><
> Percent<
><
> <
> <
> <
> Discharge *<
> 45<
> 55<
> Information <
> 27<
> 33<
> Disruptive<
> 16<
> 20<
> Treatment/Quality of care<
> 12<
> 15<
> Non-compliant<
> 11<
> 13<
> Abusive<
> 10<
> 12<
> Staff-related<
> 4<
> 5<
> Other<
> 3<
> 4<
> Educational materials<
> 3<
> 4<
> Pre-ESRD<
> 1<
> 1<
><
> <
> * Includes threatening behavior, no shows or not staying for full<
> treatment, holding chairs for patients hospitalized, no financial<
> means to pay for treatment, no facility willing to accept<
> dismissed patients. <
><
><
>_________<
><
"Like me, you could.....be unfortunate enough to stumble upon a silent war. The trouble is that once you see it, you can't unsee it. And once you've seen it, keeping quiet, saying nothing,becomes as political an act as speaking out. Either way, you're accountable."

Arundhati Roy