Author Topic: Advocacy gone Right!  (Read 2916 times)

cschwab

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Advocacy gone Right!
« on: December 01, 2012, 02:11:48 PM »
MEETING WITH MICHIGAN DAVITA HAS POSITIVE RESULTS

November 16, 2012, by arlene

We met with the Clarkston, MI Davita clinic to discuss concerns raised by a patient. We were a little amused to be greeted by an armed guard.

The patient felt concerns with his treatment were not being listened to and that he was being retaliated against by voicing those concerns about care issues. In the beginning the meeting was tense, but the outcome was what the patient wanted. He had a chance to voice his dialysis care and how he felt retaliated for expressing any concerns.

The Davita Corporate Regional manager in attendance, I found was actively listening and took notes.  I found her easy to talk with, was open minded, and not feeling attacked. I think she also now is more aware of how patients feel about their dialysis experience at Davita clinics.

The Medical director was also present, open to suggestions, listened to the patient
Proud member of DialysisEthics since 2000

DE responsible for:

*2000 US Senate hearings

*Verified statistics on "Dialysis Facility Compare"

*Doctors have to review charts before they can be reimbursed

*2000 and 2003 Office of Inspector General (OIG) reports on the conditions in dialysis

*2007 - Members of DialysisEthics worked for certification of hemodialysis
technicians in Colorado - bill passed

*1999 to present - nonviolent dismissed patients returned to their
clinics or placed in other clinics or hospitals over the years

angieskidney

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Re: Advocacy gone Right!
« Reply #1 on: December 03, 2012, 04:52:05 PM »
That is GREAT news!